 |  | The Thomas-Kilmann Conflict Mode Instrument (TKI™) is the world’s best-selling instrument for conflict resolution. The 30-item, forced-choice inventory identifies a person’s preferred conflict-handling mode, or style, and provides detailed information about how he or she can effectively use all five modes—competing, collaborating, compromising, avoiding, and accommodating. Using the TKI, individuals can learn to move beyond conflict and focus on achieving organizational goals and business objectives. Organizations can apply the TKI to such challenges as change management, team building, leadership development, stress management, negotiation, and communication. The TKI has been used successfully by businesses, educators, and organizational development professionals for over 30 years. It can be used as a stand-alone tool or as part of a comprehensive training program. No special qualification is required to administer the TKI. Scoring for the TKI assessment, based on a revised norm sample, is presented in an updated TKI Profile and Interpretive Report with a more personalized analysis of results. Download the new TKI technical brief to learn more about the revised sample and the instrument. Read the new case study to learn how effective content handling can improve call center customer satisfaction. |